For your convenience, please find the estimated delivery timeframes below. Please note that they are subject to change. For the most up-to-date delivery information, please track your shipment using the tracking number that is included in your shipping confirmation.
Applies to in-stock items only. Delivery of out-of-stock items is subject to availability, and we will keep you informed via email.
Shipping Cost & Time Frames
Total Delivery Timing
Order Must Be Placed By
Processing: 1-2 business days+ Shipping: 3-6 business days
Processing: Same business day Shipping: 2 business days
Processing: Same business day Shipping: 1 business day
In order to process and ship your order with 2nd Day or overnight shipping on the same business day, submit your order by the time noted above.
See below for additional details on Alaska, Hawaii, U.S. Territories, P.O. Boxes and APO/FPO/DPO Addresses and International Locations.
Shipping to select rural or remote destinations may result in extended shipping times. Please note, Express Service may not be available for some remote destinations.
A signature may be required upon delivery for Overnight and 2nd Day shipments. Expedited orders that contain products which are regulated for transport require extra handling and may be shipped the following business day. Please select the option that best suits your delivery needs during “Checkout”.
If your order only contains Aveda Online Gift Cards, you will not be charged for Standard Shipping. Sending a Aveda Online eGift card via email is free of charge.
PLEASE NOTE: all purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped.
Shipping Address Disclaimer
At this time, Aveda Online is unable to ship to more than one address within a single order. Please place a separate order for each designated shipping address and make sure to verify that the address details are accurate to avoid any errors or delays in shipping.
Aveda Online eGift Cards are delivered via email. The sender’s name and email address are included for the recipient.
Rules & Restrictions
Some items sold by Aveda Online require special handling as specified by federal, state and local regulations governing the transport of these items. The method of shipment for these items is dictated by these regulations. At Aveda Online, we comply with these regulations therefore the shipment of some products to certain locations may not be possible. If this affects your order, we regret any inconvenience and thank you for your understanding. If you wish to provide a physical address in the United States to which we can deliver, we will be happy to ship your full order*.*
Aveda Online is not responsible for any damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. Aveda Online is not responsible for providing a replacement or refund for any goods delivered to a forwarding company. If you choose to ship product(s) to a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. Damage must be reported prior to the forwarding company accepting the package. Once a package is received by a forwarding company, it is the responsibility of the forwarding company.
Lost or Missing Orders
If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:
Check with neighbors and family members
Look around the delivery location
Check for notice of attempted delivery
Contact the carrier directly who can assist further
Note: Aveda Online monitors claims of lost, missing, wrong and damaged items for abuse. Lost, missing, wrong and damaged items must be reported immediately upon receipt of the shipment, and any damaged, wrong, missing items must be retained (including the shipper). Aveda Online reserves the right to limit or deny the reshipment or credit of an order/item in all instances.
Alaska, Hawaii, Other US Territories
Most items may be shipped to Alaska, Hawaii, and the U.S. Territories, but some restrictions apply as explained in Shipping Restrictions. Aveda Online currently ships to the following U.S. Territories:
Northern Mariana Islands
U.S. Virgin Islands
Some locations in Alaska and Hawaii may take up to 14 business days. Orders shipped to U.S. Territories are delivered within 14-21 business days of the order’s ship date. Overnight and 2nd Day Priority shipping methods are not available for certain locations in Alaska, Hawaii, and the U.S. Territories.
*We regret we are unable to ship to Palau.
P.O. Boxes and APO/FPO/DPO Addresses
Most items may be shipped to P.O. Boxes and Military APO/FPO/DPO addresses, but some restrictions apply as explained in Shipping Restrictions. Aveda Online currently ships to the following APO/FPO/DPO locations:
AA – Armed Forces America
AE – Armed Forces Europe
AP – Armed Forces Pacific
Orders shipped to P.O. Boxes are delivered within 6-14 business days with Standard Shipping. APO/FPO/DPO addresses are delivered within 14-21 business days of the order’s ship date. Orders shipped to P.O. Boxes and APO/FPO/DPO addresses cannot be shipped by Overnight or 2nd Day Shipping methods.
We’re sorry. We are currently unable to accept orders billed or shipped to destinations outside of the United States. We apologize for any inconvenience. To find Aveda products near you, please visit our International Store Locator. Additionally, some Aveda counters will internationally process phone orders.