Select a topic below.

1. Where is my Aveda order?

You will receive an email update when your order is confirmed, picked-up, and delivered. Once Postmates has picked up your order, you can track their location in the tracking link. The order tracking link in can be found in your order confirmation email or by logging into your aveda.com account under Order History.

2. When will I get my items?

Postmates delivers on the same day, usually within two hours (available during business hours on select items, to certain zip codes).

3. Can I track my delivery in real-time?

Yes! The order tracking link in can be found in your order confirmation email. You can also find the tracking link in your Order History by logging into your aveda.com account.

4. What if I’m not there to receive my delivery?

We recommend leaving any special delivery instructions on the checkout page (e.g., “Please leave package with doorman”). Track your delivery in real-time using your order tracking link. When your Postmate arrives, he or she will wait for up to 5 minutes while attempting to reach you. After 5 minutes, your Postmate will move on to make their next delivery and you will be unable to contact them. If attempted delivery fails, Postmates will return your order to our store. Your credit card will only be charged the $7.95 +tax Postmates delivery fee.

5. Will I be charged if I miss my delivery?

If attempted delivery fails, Postmates will return your order to our store. Your credit card will only be charged the $7.95 + tax Postmates delivery fee. All other charges will be refunded within 7-10 business days.

6. Can I contact my Postmates courier?

Yes! If you need to contact your Postmate, tap the Help button next to their name. Please note that your Postmate may be unable to respond right away if they are driving.

7. Do I have to tip my Postmates courier?

Tip is included in the $7.95 + tax Postmates delivery fee.

8. Can I add/remove items to my order once I’ve confirmed order?

Not at this time. If you’d like additional items delivered, visit aveda.com to complete another order.

9. What if I provided the wrong delivery address?

Always double-check the delivery address and phone number at checkout before confirming your order. Once the order is placed, the delivery address cannot be updated.

10. Can I cancel my Postmates delivery?

Once the order is placed, no changes can be made.

11. Can I return my order?

Once your order is delivered, you will need to personally take the order back to the store for return. Postmates cannot return on your behalf.

12. How will credits be issued for my returned order?

Credits are issued to the original form of payment used.

13. How do I report missing or damaged item(s) in my order?

Please contact us regarding missing or damaged items as soon as possible on  + (800) 644 4831.

14. Why is Postmates Delivery not available for me?

Currently, Postmates Delivery is only available during business hours, on select items, to certain zip codes. If this feature is not available, please select one of our other delivery methods.

15. When will my credit card be charged?

A hold will be placed on your card once the order is confirmed on aveda.com. Your card will be charged once your order is picked up.

16. Will I be charged if my order gets cancelled?

If the store is unable to fulfill your order for any reason, your order will be cancelled. Your card will not be charged.

17. Can I use AfterPay for my Postmates Delivery order?

Yes! Simply shop online and add items to your shopping bag and checkout as normal. At checkout, choose Installments by Afterpay as your payment method. Find out more at https://www.aveda.com/afterpay

18. Still have questions?

Please call contact Online Customer Service at + (800) 644 4831.