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Customer Service / Shopping Information
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shopping information

Item Availability
Temporarily Out of Stock / Backordered Items
If an item selected is temporarily out of stock at the time of your order, you will be notified via email and advised of the expected ship date of the backordered item. Backordered items are shipped as soon as they are available. Please be assured that you will not be charged for any item until it is shipped. There will be no additional shipping charges for backordered item(s) shipped. If for any reason you wish to cancel a backordered item prior to shipment, please contact us at 1.800.644.4831 and we will be happy to assist you.

Pre-sell Items
Pre-sell items are items that are not yet in stock, but available for advanced purchase on our site. Pre-sell items are shipped as soon as they are available with no additional shipping charges. We will notify you of the status of your Pre-sell item via email updates and confirmations. Please be assured that you will not be charged for any item until it is shipped. Anticipated shipment time (i.e. "Available for shipping in mid-September") is indicated on the site adjacent to product information.
Please note: The actual delivery date of your order depends on the shipping method you select.

Maximum Purchase Policy
We regret that we must limit orders to no more than six (6) units of any item with a maximum purchase of $750 per customer. If you have any questions please contact us at 1.800.644.4831 or Contact Us and we will be happy to assist.

Redeeming Promotion Codes
Steps for Redeeming Promotion Codes:

1. Enter your promotion code on the "Payment" page or the "Review Your Order" page.

2. Promotion codes are case sensitive and should be entered exactly as they appear.

3. When you click "Submit Order" The offer will be applied to your order.

When a promotion code is accepted, the offer will be displayed in the "Payment Summary".
Important Note: One (1) promotion code may be used per order.

Gift Wrap Service
Gift orders always receive special care at Aveda Online. For a $3.00 charge we will be happy to wrap your gift and include a gift card with your personal message.
If you wish to have your Aveda Online order gift-wrapped, simply click on the "Gift-Wrap" option during "Checkout" and follow the simple instructions. The gift-wrap charge will be added when you return to "Checkout".
Please note: Multiple items within a gift order will be presented as one gift package.

Sales Tax
We are required by law to collect state sales tax on orders being shipped to the following states - AL, AZ, CA, CO, CT, DC, FL, GA, HI, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OK, PA, RI, TN, TX, VA, VT, WA, WI. Sales tax will be assessed on the total purchase, including shipping and handling charges. If you have other questions regarding sales tax, please feel free to Email Us.

Payment Options
Credit cards accepted:

* American Express

* Discover

* MasterCard

* Visa

We're sorry, we do not accept:

* CODs

* Layaway plan

* Personal Checks

* Money Orders

* Credit cards with billing addresses outside the U.S.

Important information:
* For your security, your billing name and address must match that of the credit card used for payment. We reserve the right to cancel any order that does not match these criteria.