Customer Service / Shipping Charges & Options
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shipping charges & options

SHIPPING CHARGES
Shipping and handling charges per order (delivery for most standard orders within 5-7 business days)

ORDER TOTAL STANDARD SHIPPING 2ND DAY SHIPPING OVERNIGHT SHIPPING
$0.00 - $25.00 $5.00 $10.00 $15.00
$25.01 - $40.00 $6.00 $11.00 $16.00
$40.01 - $60.00 $7.00 $12.00 $17.00
$60.01 - $80.00 $8.00 $13.00 $18.00
$80.01 - $100.00 $9.00 $14.00 $19.00
$Over $100.00 $10.00 $15.00 $20.00


SHIPPING OPTIONS
Aveda Online orders are shipped and delivered on business days (Monday through Friday, excluding major holidays). Below are the shipping options available for your Aveda Online package. Please select the option that best suits your delivery needs during "Checkout".

Standard Service -
Most orders shipped via Standard Service are processed and shipped in 1 - 2 business days, depending on product availability.
Most Standard orders are delivered within 5 -7 business days from the order's ship date. Please note: most orders destined for P.O. Boxes and U.S. Territories are delivered within 6-14 business days of the order's ship date.

2nd Day Service -
Second Day orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability*.
Second Day orders placed after 11:00 AM ET will be processed and shipped the next business day*
Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.
We're sorry. Orders destined for P.O. Box, APO/FPO addresses, U.S. Territories and some locations in Alaska and Hawaii are not eligible for 2nd Day Service.
2nd Day orders may require a signature upon delivery.

Overnight Service -
Overnight orders placed by 11:00 AM ET will be processed and shipped the same day, depending on product availability*.
Orders placed after 11:00 AM ET will be processed and shipped the next business day*
Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.
We're sorry. Orders destined for P.O. Box, APO/FPO addresses, U.S. Territories and some locations in Alaska and Hawaii are not eligible for Overnight Service.
Overnight orders may require a signature upon delivery.

*All purchases are subject to bank authorization prior to processing. Only authorized purchases will be processed and shipped. If your order cannot be processed, an email notice will be sent to advise.

†Free Sample plus Free Standard Shipping with all orders over $50. Offer ends on Nov 1, 2011 at 11:59 p.m. ET, or while supplies last at aveda.com. We reserve the right to substitute any free item with an item of equal or greater value. Offer available to U.S. residents only. Applicable purchase amount does not include Shipping and Handling, Gift Wrap fees, Sales Tax charges, or items noted as not eligible. Offer may not be applied to the purchase of Aveda Online eGift Cards. The value of eGift Cards purchases are not used to determine promotional thresholds. Offer cannot be applied to previously placed orders. Offer is not applicable to pending purchases. Offer applies to authorized purchases only. Only authorized orders will be processed and shipped. Please note: We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of offers and to modify or cancel promotions due to system error or unforeseen problems.